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REYNAULD'S EURO-IMPORTS INC. Policy Information

Information Collection and Use
Reynauld's Euro-Imports Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way. All personal information collected in our ordering process is kept in the strictest confidence, and used by our company only.

Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance,  cookies are sometimes used in conjunction with our shopping cart system. If a user rejects the cookie, they may still use our site. The only drawback to this is that our shopping cart may not work properly.

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Surveys
From time-to-time our site requests information from users via surveys, such as at the time of check out. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

If you have any questions about the security at our website, you can send an email to info@reynaulds.com.

Email
When you place an order, you will receive an automated email confirmation. This is to let you know that your order was received, as well as to give you your order confirmation number. Please take note of this number as you may need it to check the status of your order. Occasionally (rarely) we will send out an email announcing specials or other items of interest. If you would not like to receive these emails, reply to us stating so. By doing so however, you may be excluded from special sales and promotions.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Price and Description Disclaimer
Prices are subject to change at any time, we reserve the right to refuse to honor any incorrect Internet prices or description. We cannot account for the occasional human error.

Backorder Program
Reynauld's Euro Imports realizes that there are times when certain products are out of stock because of temporary shortages in the distribution chain. You can now choose to have these items placed on "backorder status" and shipped to you when they become available. Please check the "Backorder out of stock items" box box on our online order form to choose this service. Reynauld's Euro Imports will ship out your backordered goods for a nominal shipping and handling fee per backorder shipment. You can also choose the "Call me to suggest a substitution"rong> box or "Substitute a similar item of our choice".


Returns/Cancellation Policies
Order Cancellations:  Reynauld's is a small family owned business so canceling orders is very problematic.  Once we order items from the factories they won't honor cancellations and we get stuck with un wanted merchandise. All items ordered/purchased are Final Sales after 15 days. Unlike most of our competitors we understand that their my be valid reasons why an order is to be canceled.  We will allow orders to be canceled up to 15 days but can not accept cancellations after the 15th day.  Once we deliver an item we will not accept returns unless the merchandise is defective. If an item is defective and needs to be returned you must contact us first for a Return Authorization Number so that we understand the nature of the return. We will advise whether or not a return will be accepted. Items shipped without our authorization will not be accepted. Please note: Once an order has been confirmed as being received by us and the customer has provided payment information to us, we then accept this as a purchase agreement. If the customer decides to cancel the item, either once received or when special ordered, (i.e. item not in stock), a 15% restocking/cancellation fee will apply. As noted in factory catalogs, we also are not responsible for last minute changes that a manufacturer may make to an item nor the pictures given to us by factories. We offer you the best information and photos available at the time of ordering. In addition, shipping/customs fees/taxes are the responsibility of the customer for returns/cancellations and will not be refunded. Finally, all special sale items are non-returnable/ non-refundable including software programs. Any additional customs fees incurred as a result of not following our return authorization instructions will be expensed to the customer.

 
 
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