Information Collection and Use Reynauld's Euro-Imports Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way. All personal information collected in our ordering process is kept in the strictest confidence, and used by our company only.
Order We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Cookies A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, cookies are sometimes used in conjunction with our shopping cart system. If a user rejects the cookie, they may still use our site. The only drawback to this is that our shopping cart may not work properly.
Log Files We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Surveys From time-to-time our site requests information from users via surveys, such as at the time of check out. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
If you have any questions about the security at our website, you can send an email to info@reynaulds.com.
Email When you place an order, you will receive an automated email confirmation. This is to let you know that your order was received, as well as to give you your order confirmation number. Please take note of this number as you may need it to check the status of your order. Occasionally (rarely) we will send out an email announcing specials or other items of interest. If you would not like to receive these emails, reply to us stating so. By doing so however, you may be excluded from special sales and promotions.
Notification of Changes If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
